Resources
Straight answers about managed IT, how providers differ by size, and how Tailored Tech works. Written for people who have to decide, not for search engines alone.
Case studies
What happened in a real environment, written so a buyer can judge the outcome.
A legacy threat, undetected for seven years
During a routine EDR onboarding, Huntress identified an active ransomware persistence mechanism on a client server within hours. The same artifact had sat on disk through more than a year of SentinelOne coverage, including a full disk scan, without a single logged detection.
Case studySeven minutes vs. five hours
In late July 2026, the same attacker hit the same internet-facing application twice in 48 hours. One incident took more than five hours to contain. The second took about seven minutes. Both security tools saw the threat. Only one stopped it without waiting for a human.
Buying guides
How to compare models, providers, and plans before you sign.
Managed IT vs break-fix: which model fits a growing business?
Break-fix is reactive and hourly. Managed IT is proactive on a monthly model with monitoring, a service desk, and documentation. Growing teams almost always outgrow break-fix.
PlansStarter vs Security+ vs Complete: how to pick a plan
Starter covers core managed IT. Security+ deepens the security stack. Complete is the widest included set, including unlimited local onsite. Pick based on risk and onsite need, not marketing tiers.
Buying guideQuestions to ask before you hire an MSP
Ask for real response metrics, how documentation is kept, what security is included versus optional, contract exit terms, and whether the people on the sales call are the people who will support you.
Buying guideSmaller MSP, similar-sized MSP, or larger regional MSP: how to compare
MSP size changes coverage, access, and how much process you actually get. Smaller shops can feel personal and still leave gaps when people are out. Large regional firms can feel process-heavy and distant. The right fit is the provider that matches your risk with a desk, documentation, and clear accountability.
How we work
Support, onboarding, contracts, and the operating model behind the plans.
New hire in one day
A new hire can work on day one when the account, device, MFA, and core apps are ready before they sit down. Tailored Tech runs that as a defined request, not a pile of side chats. HR still owns the offer and the start date. We own the joiners list.
ModelsWhat is co-managed IT?
Co-managed IT means your internal IT person keeps ownership of priorities and institutional knowledge, while an MSP supplies after-hours coverage, specialists, and a documented bench.
SupportWhat is Virtual IT support?
Virtual IT is day-to-day support from a real service desk. Users reach help by phone, email, text, Teams, or Slack. Every request is tracked and worked by people who already know the environment.
ContractsWhat is the EOS Guarantee on Tailored Tech contracts?
Standard agreements are a one-year term. The EOS Guarantee means if we fail our commitments and the issue remains unresolved within 30 days of written notice, you may terminate without penalty.
OnboardingWhat to expect during managed IT onboarding
Onboarding is when we document your environment, set access and standards, and transition day-to-day support to the service desk. It is structured work, not a vague first month.
SupportAfter-hours support: how it works
After-hours support is available by phone on the main number. Chat and email channels run during business hours. Urgency and plan terms decide what is worked overnight versus next business day.
PricingWhy managed IT has a user minimum and a monthly floor
The 15-user minimum and $2,000 monthly floor exist so documentation, monitoring, and a named desk remain viable. Bill is the greater of the calculated per-user total and the floor.
Security and risk
Controls, insurance questionnaires, backups, and detection that matter in practice.
Guest Wi-Fi that does not share the office VLAN
Business guest Wi-Fi is a separate SSID on a dedicated VLAN. Guests get internet only. They do not reach staff computers, file shares, printers, cameras, or the firewall admin page. Use a different password from the office network, turn on client isolation, and cap bandwidth so a visitor cannot soak the circuit. A second password on the same VLAN is not guest Wi-Fi.
SecurityHIPAA when an MSP is in the mix: BAAs, training, and named logins
If Tailored Tech supports a practice that creates, receives, maintains, or transmits electronic protected health information, we are typically a business associate. The practice still owns HIPAA. We sign a BAA with the client, we require BAAs from vendors in that path, we train our own staff, and we do not share a single admin login across engineers. Shared 'IT' accounts and unsigned vendor BAAs are how a routine outage becomes a reportable problem.
SecurityWrite the AI rules before the tools spread
AI tools speed up real work when the company decides which products are allowed, what data may go in, and who owns the output. A one-page acceptable use policy plus managed apps and browser control beats a ban nobody follows. Tailored Tech can help write the rules and put the approved tools on the devices we already manage.
SecurityWhy your UniFi console should not face the internet
UniFi gear can be managed from anywhere if you publish the console to the internet. That convenience is also how scanners find old builds. Keep cameras and office Wi-Fi working. Keep the management interface off the public internet. Use VPN or a controlled remote path when someone needs to log in from outside.
SecurityThe first 24 hours after you think you were hit
In the first day, contain what is still spreading, preserve evidence, reset the accounts that matter, and call the people who can help. Do not reimage everything before anyone has looked. Do not pay from the first email. Tailored Tech clients should call the desk on the published after-hours path.
SecurityShadow AI: the tools your staff already use
Shadow AI is any generative tool in use without a company account or a written rule. You will not invent it on a whiteboard. You will discover it in browsers, extensions, and meeting recorders. The fix is an approved list, device and browser control where we manage the endpoint, and a way to request the next tool without a lecture.
SecurityUbiquiti patched 22 UniFi flaws. Someone still has to confirm they landed.
Ubiquiti released Security Advisory Bulletin 067 on August 26, 2026, with 22 UniFi vulnerabilities. Three score 10.0 and can be reached over the network without a login or a click. Patches exist. The open question is whether your consoles, cameras, and phones actually took them. Auto-update helps. It does not replace a person who checks versions and pushes what stalled.
SecurityCyber insurance questionnaires: what insurers actually ask
Insurers ask about MFA, email protection, backups, endpoint security, patching, and incident response. Managed plans exist partly so those answers are operational facts, not aspirations.
SecurityBackup and recovery basics for growing companies
A backup is not a strategy until someone has restored from it. Growing companies need clear coverage, tested restores, and a defined owner when recovery is required.
Security5 phishing tactics your team should know in 2026
Phishing is harder to spot because attackers use AI to write fluent, business-specific messages. Teams should recognize five patterns: executive impersonation, fake invoices, MFA fatigue, malicious QR codes, and lookalike login portals.
SecurityWhy every business needs endpoint detection and response (EDR)
Antivirus mainly catches known threats. EDR monitors endpoint behavior continuously, flags suspicious activity, and helps contain incidents faster. For most businesses, that difference is now table stakes.
Technology notes
Practical notes on tools and trends without the hype cycle.
How AI tools are changing the way businesses work
Current AI tools can draft, summarize, and support analysis work that used to consume hours. The gain is speed on first drafts and research, not a replacement for judgment or accountability.
ProductivityWhy Claude is an AI assistant worth knowing about
Claude is an AI assistant from Anthropic used for drafting, summarizing, and structured thinking work. It is useful as a fast collaborator. Final accountability stays with your team.